The future is bilingual

The future Ontario line will be a 15.6-kilometre subway line in Toronto. A Franco-Torontonian who wanted to know how work on the line was coming along complained to us that the social media content on X (@OntarioLine) for this Metrolinx project was in English only. He told us he felt it was important for Metrolinx, a government agency, “to post information in French too.”

RESULT: As a result of our intervention, Metrolinx updated the @OntarioLine account bio on X to be bilingual, and it now posts content in both languages. In addition, at the time this complaint was resolved, Metrolinx told us that it was planning to open an X account exclusively for French language content by the end of 2024.


Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.